:root{--bg:#eef2ef;--ink:#111b18;--muted:#64716c;--subtle:#8a9691;--line:#d7dfda;--line-2:#bdcac4;--surface:#fff;--surface-soft:#f7faf8;--nav:#10201c;--nav-2:#172b26;--mint:#16a085;--mint-d:#087662;--mint-soft:#e3f4ef;--copper:#c8752d;--amber:#a96d08;--blue:#3267c9;--red:#c6422f;--violet:#6f57c8;--shadow:0 18px 44px rgba(14,30,25,.1);--shadow-s:0 10px 28px rgba(14,30,25,.07);--r:10px;--sidebar:248px}*{box-sizing:border-box}html{font-size:16px;color-scheme:light}body{margin:0;min-height:100vh;color:var(--ink);font-family:Avenir Next,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;background:linear-gradient(90deg,rgba(16,32,28,.04) 1px,transparent 1px),linear-gradient(0deg,rgba(16,32,28,.035) 1px,transparent 1px),radial-gradient(circle at 16% 10%,rgba(22,160,133,.13),transparent 27%),radial-gradient(circle at 95% 6%,rgba(200,117,45,.1),transparent 24%),var(--bg);background-size:34px 34px,34px 34px,auto,auto,auto}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}a{color:inherit;text-decoration:none}h1,h2,h3{margin:0}.app{display:grid;grid-template-columns:var(--sidebar) minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;padding:20px 14px;background:linear-gradient(180deg,var(--nav),var(--nav-2));color:#e8f6f1;display:flex;flex-direction:column;gap:18px;border-right:1px solid rgba(255,255,255,.08)}.brand{display:flex;align-items:center;gap:11px}.brand-mark{width:42px;height:42px;border-radius:var(--r);display:grid;place-items:center;color:#11201c;font-weight:900;font-size:12px;background:linear-gradient(135deg,#d6fff4 0,#d6fff4 50%,#f3bb79 50%,#f3bb79);box-shadow:inset 0 -12px 20px #10201c1f}.brand strong{display:block;font-size:16px;line-height:1.1}.brand span{display:block;margin-top:2px;font-size:11px;color:#e8f6f199}.nav{display:flex;flex-direction:column;gap:2px;margin-top:4px}.nav 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var(--line)}.topbar .titles h1{font-size:19px}.topbar .titles p{margin:3px 0 0;font-size:12.5px;color:var(--muted)}.biz-switch{margin-left:auto;display:flex;gap:4px;padding:4px;background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow-s)}.biz-switch button{border:0;background:transparent;padding:7px 14px;border-radius:7px;font-size:13px;color:var(--muted)}.biz-switch button.active[data-biz=bath]{background:var(--mint);color:#fff}.biz-switch button.active[data-biz=stone]{background:var(--copper);color:#fff}.role-chip{display:flex;align-items:center;gap:8px;padding:6px 12px;border-radius:999px;background:var(--surface);border:1px solid var(--line);font-size:12.5px;box-shadow:var(--shadow-s)}.role-chip .av{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;background:var(--ink);color:#fff;font-size:11px;font-weight:700}.wrap{padding:22px 26px 60px;animation:fade .25s ease}@keyframes fade{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}.grid{display:grid;gap:16px}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow-s);padding:18px}.panel-h{display:flex;align-items:center;gap:10px;margin-bottom:14px}.panel-h h2{font-size:15px}.panel-h .sub{font-size:11.5px;color:var(--subtle)}.panel-h .spacer{margin-left:auto}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:16px;box-shadow:var(--shadow-s)}.kpi .lab{font-size:12px;color:var(--muted)}.kpi .val{font-size:26px;font-weight:800;margin-top:6px;letter-spacing:-.5px}.kpi .hint{font-size:11px;color:var(--subtle);margin-top:4px}.pill{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:999px;font-size:11.5px;font-weight:600;border:1px solid transparent}.pill.green{background:var(--mint-soft);color:var(--mint-d);border-color:#bfe6dc}.pill.copper{background:#fbeede;color:var(--amber);border-color:#f1d4ab}.pill.blue{background:#e7eefb;color:var(--blue);border-color:#c8d8f5}.pill.red{background:#fbe6e1;color:var(--red);border-color:#f3c8bd}.pill.gray{background:#eef2f0;color:var(--muted);border-color:var(--line)}.pill.violet{background:#ece8fa;color:var(--violet);border-color:#d6cdf3}.btn{border:1px solid var(--line-2);background:var(--surface);border-radius:8px;padding:9px 15px;font-size:13px;font-weight:600;transition:.15s}.btn:hover{border-color:var(--mint);color:var(--mint-d)}.btn.primary{background:var(--mint);border-color:var(--mint);color:#fff}.btn.primary:hover{background:var(--mint-d);color:#fff}.btn.primary:disabled{background:#b9d8d0;border-color:#b9d8d0;cursor:not-allowed}.btn.dark{background:var(--ink);border-color:var(--ink);color:#fff}.btn.dark:hover{color:#fff;opacity:.9}.btn.sm{padding:6px 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.snip{font-size:12px;color:var(--subtle);margin-top:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat{display:flex;flex-direction:column;min-height:540px}.chat-head{display:flex;align-items:center;gap:10px;padding-bottom:14px;border-bottom:1px solid var(--line);margin-bottom:14px}.chan-lock{display:inline-flex;align-items:center;gap:6px;font-size:11px;padding:4px 9px;border-radius:7px;background:#eef2f0;color:var(--muted);border:1px solid var(--line)}.msgs{display:flex;flex-direction:column;gap:12px;flex:1;overflow:auto;max-height:380px;padding-right:4px}.bubble{max-width:78%;padding:10px 13px;border-radius:12px;font-size:13px;line-height:1.5}.bubble .raw{font-weight:500}.bubble .cn{margin-top:5px;font-size:11.5px;padding-top:5px;border-top:1px dashed rgba(0,0,0,.1)}.bubble .at{font-size:10px;margin-top:5px;opacity:.6}.b-cust{align-self:flex-start;background:var(--surface-soft);border:1px solid var(--line)}.b-cust .cn{color:var(--mint-d)}.b-rep{align-self:flex-end;background:var(--mint);color:#fff}.b-rep .cn{color:#ffffffd1;border-top-color:#ffffff40}.sys-note{align-self:center;max-width:82%;color:var(--subtle);font-size:12px;line-height:1.5;background:var(--surface-soft);border:1px solid var(--line);border-radius:10px;padding:6px 12px;white-space:pre-wrap;word-break:break-word}.sys-note .at{opacity:.6;margin-left:4px}.composer{margin-top:14px;border-top:1px solid var(--line);padding-top:14px}.composer textarea{width:100%;min-height:64px;border:1px solid var(--line-2);border-radius:9px;padding:10px 12px;font-size:13px;resize:vertical}.composer .row{display:flex;align-items:center;gap:10px;margin-top:10px}.side-card h3{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--subtle);margin-bottom:10px}.kv{display:flex;justify-content:space-between;font-size:12.5px;padding:6px 0;border-bottom:1px solid var(--line);gap:10px}.kv:last-child{border-bottom:0}.signal{font-size:12px;padding:9px 11px;border-radius:9px;background:var(--surface-soft);border:1px solid var(--line);margin-bottom:8px}.signal b{display:block;margin-bottom:3px}.field-lab{font-size:12px;color:var(--muted);margin-bottom:6px;display:flex;align-items:center;gap:8px}textarea.box,select.box,input.box{width:100%;border:1px solid var(--line-2);border-radius:9px;padding:11px 12px;font-size:13px}textarea.box{min-height:96px;resize:vertical;line-height:1.55}.check{display:flex;align-items:flex-start;gap:10px;padding:11px;border-radius:9px;border:1px solid var(--line);margin-bottom:9px;font-size:12.5px}.check .ic{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;flex:none;font-size:12px;font-weight:800;color:#fff}.check.ok .ic{background:var(--mint)}.check.bad .ic{background:var(--red)}.check.warn .ic{background:var(--amber)}.check b{display:block;margin-bottom:2px}.backtrans{background:#fff8ef;border:1px solid #f1d4ab;border-radius:9px;padding:11px 12px;font-size:12.5px;line-height:1.55;margin-bottom:10px}.backtrans .lab{font-size:11px;color:var(--amber);font-weight:700;margin-bottom:4px}.gate-final{display:flex;align-items:center;gap:12px;padding:13px;border-radius:10px;margin-top:6px;font-size:13px}.gate-final.locked{background:#fbe6e1;border:1px solid #f3c8bd;color:var(--red)}.gate-final.ready{background:var(--mint-soft);border:1px solid #bfe6dc;color:var(--mint-d)}.rep{display:flex;flex-direction:column;gap:10px;padding:15px;border:1px solid var(--line);border-radius:11px;background:var(--surface)}.rep .hd{display:flex;align-items:center;gap:10px}.rep .av{width:34px;height:34px;border-radius:50%;background:var(--ink);color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px}.meter{height:7px;border-radius:99px;background:#e9efec;overflow:hidden}.meter i{display:block;height:100%;border-radius:99px;background:var(--mint)}.meter i.low{background:var(--red)}.meter 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18px;border-radius:10px;font-size:13px;box-shadow:var(--shadow);opacity:0;pointer-events:none;transition:.25s;z-index:99;max-width:80vw}.toast.show{opacity:1;transform:translate(-50%) translateY(0)}.empty{color:var(--subtle);font-size:13px;text-align:center;padding:40px 0}.loading{color:var(--subtle);font-size:13px;padding:24px 0;text-align:center}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:20px}.login-card{width:360px;max-width:92vw;background:var(--surface);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);padding:28px}.login-card .brand-mark{margin:0 auto 14px}.login-card h1{font-size:20px;text-align:center}.login-card p{text-align:center;color:var(--muted);font-size:12.5px;margin:6px 0 20px}.login-card label{display:block;font-size:12px;color:var(--muted);margin:12px 0 6px}.login-card .err{color:var(--red);font-size:12.5px;margin-top:12px;text-align:center}.login-hint{font-size:11.5px;color:var(--subtle);margin-top:16px;text-align:center;line-height:1.6}@media (max-width:1180px){.inbox,.tr-grid{grid-template-columns:1fr}.kpis{grid-template-columns:repeat(2,1fr)}}